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This Privacy Policy explains exactly what information ek77com collects when you use your account, how we keep it secure, and what choices you have over your own data. Availability of our services depends on local law and eligible regions in Pakistan.
When you open an account with ek77com, we collect information necessary to run your account — your registration details, transaction records, and activity logs. This applies to all interactions through our platform, including wallet actions tied to JazzCash, Bank Transfer, and Debit Card. We do not sell your personal information to third parties. Data we hold is used strictly for account management, transaction verification, and support. Where a payment method like JazzCash or Bank Transfer is involved, transaction reference data is kept in line with the verification requirements of that channel — you can view your own transaction history directly in your account wallet section after login. Cookies and session data are collected to keep your account session stable and to remember your preferences across visits. You may adjust cookie preferences through your browser settings at any time. We retain account data for as long as your account remains active, and for a period thereafter as required under applicable law. If you close your account, we will handle your remaining data in accordance with the retention rules that apply in your region. Access to this platform and the protections described here apply where local law and eligible regions permit.
This policy applies specifically to information we collect and process through your ek77com account. Four areas are defined below — understanding each one helps you know exactly where our obligations begin and where third-party terms take over.
All data linked to your login, profile settings, and account wallet — including records of deposits made through JazzCash or Bank Transfer — falls within this policy. We control how this data is stored and who can access it.
Payment records, wallet top-ups, and withdrawal requests processed through our platform are covered here. The payment channel itself — for example, JazzCash or your bank — operates under its own terms separate from this policy.
Pages, game lobbies, and account screens you interact with on ek77com are within scope. Behavioural data gathered from these interactions is used to keep your session consistent and your account history accurate.
Links or services that take you outside ek77com — including payment providers' own portals or external sites — are not covered by this policy. We have no control over data handled by those third parties once you leave our platform.
You have direct, actionable choices over the data we hold on your account. Reviewing your own records is straightforward — log in, go to your account dashboard, and your transaction history and profile details are visible there without needing to contact us first. If something in your profile is incorrect — a name spelling, a contact number, or linked wallet reference — you can raise a correction request through our support channel and we will address it. We do not require lengthy documentation for standard corrections. If you want to understand what specific data we hold on your account, or if you wish to request deletion after closing your account, you can submit that request directly via our support contact. Requests are handled in line with the data rules applicable in your region. We will confirm receipt and give you a clear next step. No request sits unanswered — our support team follows up on every data query raised through the account help route.
Log in and open the account dashboard. Transaction history and profile data are shown there directly — no support ticket needed for a routine check.
Contact support with the detail you need corrected. Standard profile corrections — contact number, wallet reference — are handled through the account help route.
If you want clarity on what data we hold, send the question via our support channel. We will confirm what is on file and walk you through the relevant retention rules.
After closing your account, you may request deletion of personal data where local law permits. Submit the request through support and we will confirm the outcome in writing.
Questions about this Privacy Policy go directly to our account support team. Use any of the three routes below — all of them connect you to the same team that handles account and wallet queries.
Open the chat widget in your account panel after login. This is the quickest route for privacy questions tied to an active account or a recent JazzCash transaction.
Send your data or policy question to our support email address shown on the Contact page. Include your account reference so we can pull the right record without delay.
The in-account help form is the right path for formal requests — data correction, retention queries, or deletion requests. Your submission is logged and tracked until resolved.
We apply consistent data practices across every account on ek77com. Security measures, cookie handling, retention timelines, and contact routes are described here so you know exactly what to expect before raising a support request.
Account and transaction data — including records linked to Bank Transfer or Debit Card activity — is stored on secured servers. Access is restricted to authorised processes and staff handling account operations and verification. We do not store payment credentials in full.
Cookies keep your account session active and preserve your in-account preferences. You can manage cookie acceptance through your browser. Disabling all cookies may affect how your account dashboard loads and how your session is maintained.
We keep your data for as long as your account is open, plus a further period required by applicable rules in your region. After that window closes, personal identifiers are removed or anonymised. Exact timelines depend on the applicable local rules.
When this policy changes, we post the updated version on this page with the revision date noted at the top. Continuing to use your account after a change is posted means you have seen the updated terms. You can always reach support if you have a question about a specific change.
These are the questions we receive most often about how ek77com handles account data, privacy rights, and support contact. Each answer is specific to how our platform operates.
We collect the details you provide during registration — name, contact number, and email — along with account activity records. Payment reference data from JazzCash or Bank Transfer deposits is also logged for verification. We do not collect more than what account management and transaction verification require.
Yes. Log in and open your account dashboard — your transaction history and profile details are visible there directly. If you need a broader summary of what we hold on file, submit a request through the account help form and our support team will respond with the relevant details.
Contact support through live chat or the account help form. Standard profile corrections — such as a contact number update or a wallet reference change — are handled through the same route. Include your account reference so the team can locate your record without delay.
We do not sell your personal information. Data may be shared only where a payment channel like JazzCash or a Bank Transfer requires verification, or where applicable law requires disclosure. In those cases the data shared is limited to what the specific process requires.
We retain account data for a period after closure as required under the rules applicable in your region. Once that period ends, personal identifiers are removed or anonymised. If you want clarity on the timeline that applies to your account, raise the question through our support contact route.
The updated policy is posted on this page with the revision date shown at the top. We recommend checking this page if you have a question about a specific data practice. Continuing to use your account after a policy update is posted means you have had the opportunity to review the change.